How to Create a High Street Store of the Future: Sourcing, Trends & Customer-Led Experiences
In this episode of Retail Insight for the Spring Fair, host Jeff Banks sits down with Maggie Thornton, owner of Alligator Pear, a unique gift shop affectionately dubbed the “Village Department Store.” Maggie shares the story behind her shop’s quirky name, her extensive background in retail, and how her passion for the industry has fueled her success.
Maggie’s journey began with a career at Debenhams, but her entrepreneurial spirit led her to create her own retail space, evolving from a small party plan business into the thriving shop it is today. In this insightful conversation, she talks about the challenges and rewards of running an independent store in a village setting, the importance of adapting product ranges, and how she caters to a broad customer base—from those seeking affordable gifts to high-end shoppers.
As a seasoned retailer, Maggie discusses how Spring Fair plays a crucial role in her business. She describes the excitement of discovering new products and trends each year, and how the show’s tactile experience, which allows her to see and feel products in person, is invaluable for decision-making—something online shopping just can’t replicate. Maggie emphasises the importance of keeping her shop fresh, with frequent remerchandising to offer customers something new every visit, echoing the department store model that shaped her career.
Maggie also shares her thoughts on the future of retail, predicting a resurgence in social spaces on the high street and the rise of a circular economy, driven by changing consumer behaviour, particularly among younger generations. Her vision for the future is one of adaptability, where retailers must stay agile to thrive in an ever-evolving market.
Whether you’re a retail veteran or just starting out, this episode offers valuable insights into the retail world, the power of adaptability, and the vital role trade shows like Spring Fair play in shaping the future of businesses. Tune in for Maggie’s unique perspective on the retail landscape, and why anticipation and excitement continue to drive her passion for Spring Fair after 35 years.
For more information on how Spring Fair can help your business grow, visit www.springfair.com.
Listen now and get inspired by Maggie’s journey, her passion for retail, and her tips on how to keep your store dynamic and thriving.
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