WLI 2025, Connection Counts: Building Public Trust in Infrastructure Decisions

Utilizing a framework and making a plan is a great first step to successfully combatting aging infrastructure at your utility, but what is next? Once the plan is in place, it is time to build support within your community. Check out this video to learn about the importance of engaging the public in your improvement plans to build urgency and inspire support for infrastructure investment. Trust builds systems. Systems serve people.

As a follow up, we also recommend you view In Hot Water: Communication Strategies in the playlist to learn more about specific communication strategies to help promote trust at your utility. Additionally, please watch our first video: Infrastructure Insight: Leading Utilities Through Change

Created by:
Sian Bashkiroff, City of Oxnard
JP Birmingham, Plante Moran Realpoint
Bianca Milano, Aquarion Water Company
Jeff Hlad, Metro Water Recovery
Janet Frost, Orange Water and Sewer Authority (OWASA)
Daniela Lopez, RJN Group, Inc.
Eric Nash, PCL Construction

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